Terms of Use
These terms govern use of this website and of the Metrica application. They are written to be read, not to be survived — if a sentence here is unclear, ask us and we will explain it.
Who we are
Metrica is a product of Arcana Noctis (“we”, “us”). You can reach us at andrei@metricahq.com with “Metrica terms” in the subject line.
Metrica is a business tool. By using it you confirm that you are acting for an organisation and not as a consumer, and that you may accept these terms for that organisation.
If you have a contract with us
A deployment is normally provided under a separate written agreement. Where that agreement covers something these terms also cover, the agreement prevails. These terms fill the gaps: use of this website, access to the application, and anything the agreement does not address.
What Metrica is — and what it is not
- Metrica is a management intelligence and operational control layer. It consolidates data from systems you already run into consistent indicators, exceptions and follow-up actions.
- It is not an ERP, a warehouse-management system, an accounting system or a general-purpose BI platform, and it does not replace any of them.
- It is not a system of record and not professional advice — legal, tax, accounting, audit or otherwise. Decisions you take remain yours.
- Figures it presents depend entirely on the data your organisation supplies. Where data is missing or wrong, Metrica shows that it is missing rather than inventing a value — but it cannot tell you that a number you entered is untrue.
Your account
- Accounts are created by invitation from an administrator of your organisation. There is no public sign-up.
- Use your own account. Do not share credentials or let someone else work under your name — the audit trail is only worth having if it is accurate.
- Tell us promptly if you believe an account or invitation link has been compromised.
- Your organisation’s administrators control who has access and what they can see, including the ability to remove you.
Acceptable use
You agree not to:
- access, or try to access, data belonging to another organisation or another person’s account;
- probe, scan or test the security of the service without our written permission;
- interfere with normal operation — including overloading the service, automated bulk extraction beyond ordinary use, or circumventing rate limits;
- upload malicious code, or content that is unlawful, infringing or that you have no right to process;
- resell, sublicense or provide the service to third parties unless an agreement says you may;
- copy, decompile or reverse-engineer the software, except where the law expressly permits it;
- use the service to make automated decisions with legal or similarly significant effects on a person without human review.
We may suspend access where we reasonably believe one of these has happened, or where the service or another customer is at risk. Where the situation allows, we will tell you first and give you the chance to put it right.
Your data
- You own your data. Your organisation decides what is entered and is responsible for having a lawful basis to enter it, including personal data about employees and business contacts.
- We process it only to run the service, as described in the Privacy Policy.
- We do not sell it, advertise with it, or use it to train models.
- We can provide a copy of a deployment’s data on request.
- We do not operate a backup service. Keep your own copies of anything you cannot afford to lose; if your process depends on a nightly restore, tell us and we will discuss it explicitly rather than leave it to assumption.
Availability and changes
- The service is provided on a best-effort basis. No service-level commitment applies unless a written agreement says so.
- We may interrupt access for maintenance, security work or upgrades, and will give notice where that is practical.
- We may add, change or withdraw features. We will not remove a feature your operations depend on without discussing it with you first.
- This website may point to other sites we do not control. Their terms apply there, not ours.
Fees
Indicative planning figures are published on the Pricing page. They are neither an offer nor a quotation: the binding amount, currency, invoicing and payment terms are the ones in your written agreement.
Warranty
The service is provided “as is” and “as available”. To the extent the law allows, we exclude implied warranties, including fitness for a particular purpose and uninterrupted or error-free operation. We do not warrant that the service will meet a requirement it was not designed for, nor that data originating in your other systems is accurate.
We do warrant that we will provide the service with reasonable skill and care, and that we hold the rights needed to provide it.
Limitation of liability
To the extent the law allows, our total liability arising out of or in connection with the service is limited to the amounts you paid us for the Metrica service in the twelve months before the event giving rise to the claim. Where the service is provided without charge, our liability is limited to the maximum extent permitted by applicable law.
We are not liable for loss of profit, revenue, goodwill or anticipated savings, for business interruption, or for indirect or consequential loss. We are not liable for loss of data that you could have prevented by keeping your own copy as described above.
Nothing in these terms limits liability for fraud, for wilful misconduct, for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited.
Ending use
You may stop using the service at any time; ask us to close the deployment. We may end or suspend access for a material breach of these terms, for a security risk, or for non-payment where payment was agreed — telling you why and, where possible, giving you time to remedy it. When a deployment ends we delete its database and session files, normally within 30 days of a written request or when the deployment is removed, whichever comes first.
Changes to these terms
We may update these terms. The version and date above always describe the current text, and material changes are announced inside the application. Continuing to use the service after a change means you accept the updated terms.
Governing law
These terms are governed by the laws of Romania, and disputes are subject to the courts of Romania. If you are established elsewhere in the European Union, mandatory rules of your own country still apply where they cannot be contracted out of — and a separate written agreement may name a different forum.
Contact
Questions about these terms, or a request under the Privacy Policy: andrei@metricahq.com.